I just wanted to take a moment and thank you and your staff for the outstanding care provided to me last week and to my family (mom, dad, sister-in-law, brother-in-law) over the past several months.
While I don’t remember much, I do remember that the staff seemed excited to see us when we arrived last Friday. I was really nervous (not about the procedure but what they might find). Janice, Kathy, and Laurie did a great job of making me feel at ease, explaining exactly what was going to happen, how long, follow up, etc. Kathy even shared her personal experience with the procedure. It meant a lot that she could related to how I was feeling. She kept the mood light hearted and that helped a lot. Janice offered every possible item to ensure I was warm and comfortable. She is a sweetheart. You need to clone her!! Laurie was a jewel. My last memory was of her rubbing my arm and saying not to worry. I know there was someone else in the room but for the life of me I can’t recall so I apologize for not recognizing her as well.
I remember cookies and soda (YUM!)…then arriving home…and waking up 3 hours later. Anyway, while I can’t remember much about the post procedure phase but my husband said everyone was excellent. FYI – I didn’t know that I had a discharge patient folder with instructions and information until a couple of days later. So…if staff gave me the information I totally have no recollection of that conversation. Would be really hard to evaluate if I was “informed” at discharge because your medications are so awesome.
Long story short – you have an awesome team and should be very proud of them. My family concurs with my sentiments as they all had similar experiences. Hopefully I’ll get a survey so I can put my assessment on paper!
Thanks for everything your team does to make CGH great for our community.